Orders generally ship within 2-3 business days. If you placed your order over the weekend, please allow us the start of the week to get that order out to you!

No worries! We want you to love your items and we are happy to provide you with a return or exchange. If you would like a detailed rundown of our Return Policy, click HERE. Please note that sale items are final sale and are excluded from our return policy.

We will do our best to make your order right but can't promise your size will still be available if you wish to switch. We also pack orders within 24-48 hours of receiving them, sometimes sooner, so there is a good chance your items have already shipped out. If you are wishing to switch to a different size, I'd recommend going ahead and buying that size while it is still in stock and we will work to refund you for the first purchase by either removing it from your order or setting you up with a return. If you'd like to see what we can do to help, please email hi@cocotheshop.com with your order number and what you'd like to have done and we will gladly help you from there!

(Almost) Every Tuesday at 8pm EST we drop a new collection of items carefully curated for all your lifestyle needs

Sometimes it can take up to 48 hours after a label is created for it to appear in the tracking system. If your shipping label was created over 48 hours ago, please send us an email with your order number and we can check on it for you.

Currently we do no offer express shipping, but most orders do arrive within 3-5 days of ordering. If you are local to Columbus, the quickest way to get your order is to select local pickup at checkout.

Occasionally orders are checked earlier in a delivery route than your destination. Please allow your carrier 24 hours to get the item to you. If you still do not have your order by then, reach out to us and we can work with the mail carrier to ensure your package arrives.

We offer local pickup to save you on shipping costs! If you live close enough to swing by during our hours of Monday-Friday 9am-4pm, you can place your order online and have it ready for pickup the next day, sometimes sooner! You will always receive an email confirming your order is ready for pickup first, so don't forget to check your inbox after making your purchase.

To be eligible for refund, store credit, or exchange, item(s) must be in new condition, unworn, unwashed and all tags attached on every item. Clearance items are not eligible for return or exchange. Returns and exchanges are accepted 30 days after order date.

If you purchase the $1.98 free returns for store credit + exchange protection at checkout, there is no cost to return the package. You will be able to submit a return for store credit or exchange and receive a pre-paid label through our return portal. If you do not purchase the $1.98 free return + exchange protection at the original time of checkout, you can still return the item(s), however the fee for the return label will be deducted from your return value. These fees rarely exceed $10.

If you are local to the area and would like to drop off your return in person, please still submit your return ahead of time and bring it to the office during our retail hours of Monday-Friday 9am-4pm

We happily accept returns during our retail hours of Monday-Friday 9am-4pm. Please note that you still need to initiate a return through the return portal before bringing it to the showroom.

We will also accept returns during in-person events, but will not be able to process those returns until the following business day. We appreciate your understanding.

We work hard to process returns as quickly as possible when they arrive. Please allow us 3 business days after arrival for us to complete your return process.

Yes! However, this size guide is just a general guide and each brand and style differs slightly. We do make sure to include fit expectations on each product page. We also try on all of our items the week they drop and share those live videos on our Instagram Account.

We try to provide you with fresh products all year long. That said, some of our most beloved items do get restocked from time to time. We recommend selecting the "notify me when back in stock" button on the product page. This allows you to be the first to know when items arrive and it allows us the chance to know what is desired for our future purchases.

Yes! We offer both digital and physical gift cards. Please be sure to check that you have the correct type of gift card for your needs at checkout.